We offer free standard shipping on all footwear and all other purchases over $50 (CAD). For purchases under $50 we offer a $5 flat rate for postage and handling.
Please note that we are unable to ship to parcel collect or P.O. boxes. Please list the actual business postal address if you are sending to a post office.
Our products are handmade once ordered and then shipped directly from our product makers to you. Depending on the product and where you live, your order may come from the USA or other locations.
Due to Covid having a massive impact on international and domestic air freight and delivery services we cannot guarantee shipping timeframes for your order, however we can provide estimates based on recent average delivery timeframes.
Standard Shipping: At the moment, standard shipping may take anywhere from 5 to 7 business days.
Please understand that shipping delays are outside of our control. As we have no control over delivery services, no refunds will be given for items that have not yet been received due to longer than expected shipping times, or are lost in transit. If, however, investigation reveals that your goods have been lost in transit, you will be sent a free replacement. Please note that we are not responsible for parcels once they have been confirmed as delivered according to the tracking.
Orders With More Than One Product
Please note that we partner with a number of different product makers, so orders with more than one product may be sent separately, may arrive at different times, and may have different packaging depending on if they come from the same product makers or not.
For international shipping please note that any customs / import taxes, fees etc are the responsibility of the customer.
The shipping address entered by a customer is shown at checkout, and in the order confirmation email received after a purchase is made. In the event that an incorrect address was entered by a customer, the customer must contact Yesteeyear immediately as address changes can only made before the order has been processed. Yesteeyear cannot change the address after a "made on demand" product has gone into production or has been shipped.
Yesteeyear takes no responsibility for orders shipped to an incorrect or invalid address due to customer error, and is not liable for any loss associated.
If a customer is not home at the time of delivery, the delivery person may leave the package if it is deemed safe to do so, or otherwise they will leave a card advising of pickup or redelivery options. It is the customer's responsibility to contact them for redelivery or to pick up their package from the location specified. If a customer does not make contact with their delivery provider within their required timeframe, their package may be returned to sender, which in some cases will be our Canadian address, but in most cases will be our manufacturers overseas. If this happens, we will do our best to try to get the package redelivered, however we will not provide refunds for items returned overseas due to a customer's failure to make arrangements to collect their parcel, and any additional costs associated with having items re-made and/or re-shipped will be the customer's responsibility.
Yesteeyear is not responsible for packages after they have been confirmed as delivered according to the tracking. No refunds will be given for packages that are stolen or reported missing after they have been confirmed as delivered.
If a customer believes that their package has either not been delivered or has been stolen, they are advised to contact us so that we can provide them with the details for their delivery service, and then contact their delivery service to confirm whether they have actually delivered the package and file a lost parcel complaint. In some cases, the customer may be required to report their package to the police as stolen before the delivery service will be able to proceed with any claims. Customers are encouraged to contact us if they are unable to get a satisfactory resolution with their delivery service so that we may help to resolve the situation.